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Shipping & Returns

Free regular shipping in the UK, ASA and Australia for orders over $40!  Starlettos are delivered to UK, Europe, North America and Australasia at local shipping rates in just a few days. 

Shipping (if charges apply) is calculated at time of checkout and you will receive an email with your tracking number.

It is possible for an order with multiple items to ship from different locations, and you should then receive emails for each delivery. You may track your shipments at any time by clicking on the tracking link in your order fulfillment email. We love that you chose Starlettos shoe accessories for your outdoor event!

About our Fulfilments

Starlettos uses Shipwire Fulfillment for all online order fulfillments.
Shipping Times
We offer 3 levels of service within Europe, the contiguous United States and within Australia
  • Regular (3-7 business days) 
  • Expedited (2-3 business days)
  • Priority  (1-2 business days)
We are pleased to offer free Regular shipping on all orders over $40 in both the USA and Australia.
 

Return Shipping

See our Returns Policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need the order number, receipt or other proof of purchase.  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you have requested a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Return Shipping

In the USA, to return your Starlettos, send them to: 
Starlettos Returns USA
2301 Ellis Ct Site B
NEW LENOX
IL 60451
UNITED STATES 
Tel: 1-888-744-7947
In the Australia, to return your Starlettos, send them to: 
Starlettos Returns Australia
PO Box 267
Balmain
NSW 2041
Australia
Tel: 1300 656 819
In the UK, to return your Starlettos, send them to: 
Starlettos Returns UK
Units 8, 9, 10 Parkside,
Shortgate Lane
LAUGHTON,
LEWES,
EAST SUSSEX BN8 6DG
UNITED KINGDOM
While we are happy to provide a 100% refund on your purchase you are responsible for return postage costs. 

Returns

If you need to return your Starlettos for any reason just send them back to the address listed above within 30 days and we will replace them at no additional cost or refund your purchase and outward shipping costs. You can email us at info@starlettos.com to discuss with a Starlettos team member. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need your order number, receipt or other proof of purchase.  

Refunds

If you have returned your Starlettos and requested a refund we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If, for any reason you find your Starlettos are defective or damaged.  If you need to exchange it for the same item, send us an email at info@starlettos.com and send your item to:

Starlettos Returns USA
2301 Ellis Ct Site B
NEW LENOX
IL 60451
UNITED STATES 
Tel: 1-888-744-7947

 

Starlettos Returns Australia
PO Box 267
Balmain
NSW 2041
Australia
Tel: 1300 656 819

While we are happy to refund outward shipping costs, you are responsible for paying for your own shipping costs for returning your item. 

Please note that Starlettos can only accept returns or process refunds for purchases made directly from us. If you purchased your Starlettos at one or our Retailer partners, please contact them directly.

Shipping Times

Shipping times are a guide and are provided to us direct by our carriers. Starlettos does not accept responsibility if actual shipping times vary from guidance. Please ensure you have sufficient time to receive your order before deciding to purchase. Alternatively, you can always return your purchase within 30 days for a full refund.

International

Starlettos ships internationally from all three of our distribution locations and your shipment will be optimised to come from the nearest location at the lowest shipping cost. Shipping times for international shipments are a guide and are provided to us direct by our carriers. Starlettos does not accept responsibility if actual shipping times vary from guidance. Please note that international shipments, especially high value shipments, may be held up in customs in the receiving country. Starlettos will provide tracking details for international shipments but cannot accept responsibility for customs delays. Please ensure you actively monitor your tracking on any international shipment.

If you have a question please email us at info@starlettos.com
Thank you XXX