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Shipping & Returns

We now ship from the UK as well as from the USA and Australia so whether you are in Europe, North America or Australasia, you can now get Starlettos at local shipping rates in just a few days!

Shipping charges (if applicable) will be calculated at time of checkout once your shipping address has been provided. Once your order is shipped, you will receive a billing receipt via email which will include your tracking number.

It is possible for an order with multiple items to ship from different locations, in which case you will receive a separate billing receipt email for each delivery. You may track your shipments at any time by clicking on the tracking link in your order fulfillment email. Thank you for shopping with Starlettos. Cheers!

About our Fulfilments

Starlettos uses Shipwire Fulfillment for all online order fulfillments.
Shipping Times
We offer 3 levels of service within Europe, the contiguous United States and within Australia
  • Regular (3-7 business days) 
  • Expedited (2-3 business days)
  • Priority  (1-2 business days)
We are pleased to offer free Regular shipping on all orders over $40 in both the USA and Australia.
 

Return Shipping

See our Returns Policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require an order number, receipt or other proof of purchase.  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you have requested a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Return Shipping

In the USA, to return your Starlettos, send them to: 
Starlettos Returns USA
2301 Ellis Ct Site B
NEW LENOX
IL 60451
UNITED STATES 
Tel: 1-888-744-7947
In Australia please send to
Starlettos Returns Australia
PO Box 267
Balmain
NSW 2041
Australia
Tel: 1300 656 819
In the UK Please return to 
Starlettos Returns UK
Units 8, 9, 10 Parkside,
Shortgate Lane
LAUGHTON,
LEWES,
EAST SUSSEX BN8 6DG
UNITED KINGDOM
While we are happy to provide a 100% refund on your purchase and outward postage costs (if any), you are responsible for paying for your own return postage. 

Returns

If you are not completely satisfied with your Starlettos for any reason the just pop them back in the mail to us and we will either replace them at no additional cost or refund your purchase and outward shipping costs.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need your order number, receipt or other proof of purchase.  

Refunds

If you have returned your Starlettos and requested a refund we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If, for any reason you find your Starlettos are defective or damaged.  If you need to exchange it for the same item, send us an email at Info@starlettos.com and send your item to:

Starlettos Returns USA
2301 Ellis Ct Site B
NEW LENOX
IL 60451
UNITED STATES 
Tel: 1-888-744-7947

 

Starlettos Returns Australia
PO Box 267
Balmain
NSW 2041
Australia
Tel: 1300 656 819

While we are happy to refund outward shipping costs, you are responsible for paying for your own shipping costs for returning your item. 

Please note that Starlettos can only accept returns or process refunds for purchases made directly from us. If you purchased your Starlettos at one or our Retailer partners, please contact them directly.

Thanks!
Got a question? Email us at info@starlettos.com
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